You, the project manager, have a deliverable due in three days, just in time for your client to showcase at her annual event. However, you just learned that a shipment has been delayed and it will push your delivery date out by a day. What is the first thing you should do?
A. Notify your client
B. Notify your manager
C. Evaluate the options
D. Assess the impact
Answer: D. Assess the impact
Any time you are in a scenario like this, the first two things you should do before notifying your manager or your client are to (1) assess the impact and (2) evaluate the options. In other words, take a look at what happened and figure out some alternatives. So by the time you have to communicate to your manager/client, you already have a story and recommendation ready to go.
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